Refund & Returns Policy

Refund Policy

We stand behind the quality of every SeaTune speaker. If something isn't right, we'll make it right.

30 Day Money Back Guarantee
If your SeaTune arrives with a manufacturing or technical fault, you have 30 days from the date of delivery to request a full refund.

To be eligible for a refund:
- The speaker must be unused and in its original packaging.
- You must provide your order number along with a video or photos clearly showing the fault.
- Return shipping is paid by the customer using a tracked shipping service.
- Refunds are issued within 5 business days of the returned item arriving at our facility.

Change of Mind
We do not accept returns for change of mind. Please review the product description, images, and FAQ carefully before purchasing.

Damaged in Transit
If your SeaTune arrives damaged during shipping, photograph the speaker and the shipping box within 48 hours of delivery and email us at seatune.official@gmail.com with your order number. We will arrange a replacement or full refund at no additional cost to you.

Wrong Item
If you receive the wrong item, contact us at seatune.official@gmail.com with your order number and a photo of the item you received. We will ship the correct item to you at no additional cost.

Non-Refundable Situations
We cannot offer refunds in the following situations:
- Change of mind or no longer wanting the product.
- Damage caused by misuse, drops, liquid submersion, or unauthorized modification.
- Orders shipped to an incorrect address provided by the customer.
- Items returned without prior authorization.
- Items returned without a tracked shipping service.

How to Request a Refund
Email us at seatune.official@gmail.com with the subject line "Refund Request" and include:
1. Your order number.
2. A video or photos showing the fault.
3. A brief description of the issue.

We will respond within 24 to 48 hours with instructions.

Contact Us
For any refund questions, email us at seatune.official@gmail.com.